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The Nonna team is here to help. Whether you have a question about your account, a technical problem, or a billing issue, use the options below to get in touch. Before reaching out, check the FAQ and troubleshooting guide — many questions are answered there.

General support

For help with the app, your account, or your subscription, contact us through the app or via the Nonna website. We aim to respond within 2 business days.

Privacy & data requests

For questions about your personal data or data deletion requests, email privacy@nonna.digital.

Billing & subscriptions

If you have a question about charges, your trial, or cancelling your plan, contact us through the app. Subscription management happens securely inside the app.

Troubleshooting

Work through the most common technical issues — video quality, connection problems, app crashes, and login issues — with step-by-step fixes.

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What to include in your support request

Providing clear details helps the team resolve your issue faster.
Always include your device type (for example, Samsung Galaxy S21) and your Nonna app version (found in the app under Settings > About). This lets the support team reproduce and fix your issue much more quickly.
When you contact support, include the following:
  • Device type — the make and model of your phone (for example, Google Pixel 8)
  • Operating system version — your Android version (for example, Android 14)
  • App version — found in the app under Settings > About
  • Description of the issue — what you were trying to do, what happened, and any error messages you saw
  • Steps to reproduce — what you did before the problem occurred, if relevant

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Privacy and data requests

If you want to access, correct, or delete your personal data, email privacy@nonna.digital. Please include your account email address or phone number so the team can locate your data. For full details on what data Nonna holds and your rights, read the Privacy Policy.

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Response times

The support team aims to respond to all requests within 2 business days. Privacy and data requests are handled within the timeframes required by applicable law.