> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nonna.digital/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Nonna support for help and data requests

> Contact the Nonna support team for help with your account, technical issues, or billing. Learn what to include to get a faster response.

The Nonna team is here to help. Whether you have a question about your account, a technical problem, or a billing issue, use the options below to get in touch. Before reaching out, check the [FAQ](/faq) and [troubleshooting guide](/troubleshooting) — many questions are answered there.

<CardGroup cols={2}>
  <Card title="General support" icon="message">
    For help with the app, your account, or your subscription, contact us through the app or via the Nonna website. We aim to respond within 2 business days.
  </Card>

  <Card title="Privacy & data requests" icon="shield-halved">
    For questions about your personal data or data deletion requests, email [privacy@nonna.digital](mailto:privacy@nonna.digital).
  </Card>

  <Card title="Billing & subscriptions" icon="credit-card">
    If you have a question about charges, your trial, or cancelling your plan, contact us through the app. Subscription management happens securely inside the app.
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/troubleshooting">
    Work through the most common technical issues — video quality, connection problems, app crashes, and login issues — with step-by-step fixes.
  </Card>
</CardGroup>

## What to include in your support request

Providing clear details helps the team resolve your issue faster.

<Tip>
  Always include your device type (for example, Samsung Galaxy S21) and your Nonna app version (found in the app under **Settings > About**). This lets the support team reproduce and fix your issue much more quickly.
</Tip>

When you contact support, include the following:

* **Device type** — the make and model of your phone (for example, Google Pixel 8)
* **Operating system version** — your Android version (for example, Android 14)
* **App version** — found in the app under **Settings > About**
* **Description of the issue** — what you were trying to do, what happened, and any error messages you saw
* **Steps to reproduce** — what you did before the problem occurred, if relevant

## Privacy and data requests

If you want to access, correct, or delete your personal data, email [privacy@nonna.digital](mailto:privacy@nonna.digital). Please include your account email address or phone number so the team can locate your data.

For full details on what data Nonna holds and your rights, read the [Privacy Policy](/legal/privacy).

## Response times

The support team aims to respond to all requests within **2 business days**. Privacy and data requests are handled within the timeframes required by applicable law.